FAQ

How do I place my order?

To place an order:

1. Add items to your shopping cart
2. You may check‑out via our website checkout or PayPal.

• If you wish to proceed with website checkout, click the green “Checkout” button on the right‑hand side of your screen.
• If you wish to pay via PayPal, click the PayPal button.

1. You will be redirected to our customer‑information page. You will be prompted to enter:

• Email address
• Full name
• Address

1. If you hold a valid discount code, enter it in the “discount” field on the right‑hand side of the screen. Be sure to click the “Apply” button so the discount is calculated and applied to your order.
2. Continue by clicking “Continue to shipping method”. Please double‑check your delivery address (if different from your billing address). Once complete, click “Continue to payment method”.
3. Enter your payment details. You may tick the option if shipping and billing details are identical, where applicable.
4. After completing the form, click “Complete Order”. An on‑screen order confirmation will appear, and a second confirmation email will be sent to your inbox.

Should you encounter any payment‑related difficulties, please contact our support team by email: [email protected].

What if I receive missing or incorrect items with my order?

For missing or wrongly‑shipped goods, please contact us at [email protected].
Please quote your transaction reference number (#order number) and supply supporting evidence (image files must be under 1 MB).
We will gladly send you the correct product at no extra cost; you do not need to return the incorrectly‑sent item. You may keep it as a gift from us.

How can I confirm my order was submitted successfully?

You will receive a confirmation email containing your order number and full purchase details.

I want to modify items in my order. What should I do?

Order modifications are permitted until 23:00 (PDT, GMT‑7) on the same day of purchase. Send your change request to [email protected].

How do I add items to my cart?

To add products to cart:

1. Open the product page for your desired item and select your product options. Click “Add to Cart” to be taken to the shopping‑cart page.
2. Enter your desired purchase quantity in the “Quantity” field next to the product image. After setting quantity, you may keep shopping or proceed to finalise your order.

How do I view what is inside my shopping cart?

Click the cart icon located at the top of the website. Once opened, you can easily adjust purchase quantities for any cart item by updating the quantity value. Remove any cart item by clicking the “Remove” link below the quantity selector.

How do I remove items from the cart?

First click the CART icon in the top‑right corner of your screen to view all cart contents. Locate the item you wish to delete and click the “Remove” link under the quantity field. The item will be automatically removed and the page will refresh to reflect your changes.

How do I change the quantity of a specific item inside my cart?

Click the CART icon in the top‑right corner to view cart items and their selected quantities. Place your cursor inside the quantity box for the relevant product and input your preferred number. After entry, quantities and corresponding USD amounts (where applicable) auto‑update, displaying revised totals on the right‑hand side of the page.

Recommended browsers for this website?

Google Chrome, Safari, Firefox, Internet Explorer

What payment options are available?

We accept four major credit‑card types (MasterCard, Visa, American Express, Discover), alongside PayPal and Apple Pay.

How do I pay using PayPal?

PayPal is a simple online‑payment method. Once you have finished adding items to your cart and are ready to finalise your purchase, click the “PayPal” button. You will be redirected to the PayPal website. Please fill in accurate details for fast, trouble‑free payment processing.

How do I use a discount code?

Follow these steps to redeem a promo code:

1. Select your desired products and click the green “Checkout” button
2. You will land on the customer‑information page; fill in all required details
3. Locate the “discount” field at the top of the page
4. Input your discount code and click Apply. Verify that the discount has taken effect by checking the breakdown shown below.

What is your return & exchange policy?

Please refer to our dedicated Return Policy document.

Our customer service is available 24/7. We will reply to your enquiries as quickly as possible.

How do I return an item?

Contact our support channel at [email protected] for further instructions.

What is your cancellation policy?

Order cancellations are accepted up until 23:00 (PDT, GMT‑7) on the day of ordering. Cancellations cannot be processed after this cutoff time. Send cancellation requests to [email protected].

Is online ordering secure?

Yes. We take maximum care with all information you submit when placing orders via our web‑shop or any other channel. Our hosting server encrypts all credit‑card and personal‑customer data using standard‑internet SSL (Secure Sockets Layer) protocol.

Is it safe to enter my credit‑card details on your site?

To guarantee secure transactions, our website uses a trusted, secure internet payment gateway for credit‑card processing. All data is encrypted with AES‑256.

Will my personal information be kept private?

All information shared with us remains private and confidential. Except as required by law, we never share, rent or sell your personal data without your explicit consent.