Thank you for visiting our website operated out of the United States (referred to as “the Company”). We are committed to delivering an engaging, secure online‑shopping experience together with the high‑standard personal service associated with our brand. This commitment includes respecting and protecting your personal‑data privacy.

This privacy policy describes the types of information we collect about you when you visit our website (the “Site”). The Site and all its features and functions are collectively referred to as the “Services”. This policy also explains how the Company may use and share your personal data, as well as your ability to control certain uses of your information.

By using the Services, you consent to the collection, use and disclosure of your data as set out within this Privacy Statement, including the transfer of your personal data to the United States, Canada or Hong Kong, and you agree to the Terms of Service incorporated herein by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?

A: The Company may gather information about you in the following ways:

From your interactions with us. This includes activity when you use the Services: placing orders, subscribing to catalogues, newsletters or email lists, entering giveaways, contests or other promotions, submitting product reviews, completing surveys or participating in similar programmes, sending gifts or digital gift‑cards to another person, or contacting us by any other channel.

If you place an order with us, we may also collect your billing address.

Information you provide concerning third‑party individuals: If you send communications to other people via our Services, we may collect that person’s name, phone number, email address and / or delivery address

Automatically collected on‑site: We or our service providers may deploy cookies, web beacons / pixel tags, log‑files, JavaScript and other technologies to gather non‑personal information about website visitors, users of our online services, interactions with our emails and online advertisements. This allows us to compile analytics and statistical data.
Examples of automatically‑gathered data: browser type, operating‑system or mobile‑device model, pages viewed, links clicked, IP‑address, mobile‑device identifier or other unique ID, referring websites, time spent browsing our site, return‑visit frequency and other click‑stream usage data, plus email open‑rates and click‑through behaviour.
Combining this data with your personal information helps us customise our website and improve your shopping experience by storing your preferences during your visit. It helps us identify site features, promotions and advertisements that may interest you, and enables cross‑device retargeting for online and mobile advertising.

From third‑party sources (including social‑network platforms), subject to third‑party‑site registration and privacy settings.

Combined information: We may merge data we receive from you, including information you submit, data automatically collected on‑site, and data obtained from your other computers or devices, with information gathered from other online‑offline sources or third‑party providers.

Third‑party analytics and advertising: We also employ third‑party advertising, analytics and tracking tools to better understand site‑user behaviour, improve service and content performance, and enable targeted internet advertising. These third parties may use cookies, web beacons, pixel tags, log‑files, flash‑cookies or comparable technologies to collect and store non‑personal data. They may combine data collected on our site with information obtained elsewhere. We have no access to or control over these external‑party cookies and tracking technologies.

Q: What tracking choices do I have?

A: Certain sections of our website require cookies. By registering for and using our Services, you consent to cookie deployment. If you reject cookies, you will be unable to use the Services.
Below are four cookie categories and examples of how we use them to deliver our service:

• Strictly‑necessary cookies: Essential for website navigation and core functionality; the service cannot operate without them. Used for maintaining logged‑in session state and managing your shopping cart.
• Performance cookies: Collect data on how visitors interact with Services, such as page‑visit history and error occurrences. This data is aggregated and non‑identifiable, used purely to improve our offering.
• Functional cookies: Remember your usage preferences to deliver a personalised experience, for example selected shipping‑country and currency settings.
• Targeting cookies: Serve interest‑relevant online advertisements and measure advertising‑campaign effectiveness. They may be set by us or our advertising‑partners with your consent. Please refer to the online‑advertising section below for details on targeting‑cookie control.

Our system may not honour “do‑not‑track” browser‑headers across all browsers. We may still deploy cookies and technologies to serve relevant ads and combine data collected across multiple devices.

To manage privacy‑storage settings and opt‑out of third‑party‑advertiser cookies: Visit the opt‑out pages of the Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow their instructions. For Criteo‑service specific opt‑out, consult Criteo’s own privacy policy.

To prevent Google‑Analytics data collection, install Google’s official opt‑out browser add‑on: https://tools.google.com/dlpage/gaoptout/

Further cookie‑related information including rejection guidance can be found at http://www.allaboutcookies.org/. You may also adjust privacy‑and‑advertising preferences directly on your mobile device to manage interest‑based ad delivery.

We and our vendors may also use Flash‑cookies (local‑shared‑objects) and comparable technologies. Flash‑cookies are small data files placed via Adobe Flash or related software on your computer. We use these tools to personalise and enhance your online experience, streamline workflows and save custom settings. For instance they may store video‑volume preferences, support interactive content and surveys, and help us measure popular site sections. They may be recognised by external‑party websites and marketing‑business partners.
Flash‑cookies operate separately from standard browser‑cookies; regular browser‑cookie‑management tools cannot remove Flash‑cookies. Consult Adobe‑documentation for guidance on Flash‑cookie‑privacy‑storage settings.
If you disable Flash‑cookies or equivalent technologies, some features that improve your online‑site experience may become unavailable.

Q: How does the Company use collected information?

A: Information collected about you may be used for the following purposes:

• Validate, confirm, verify, fulfil, deliver, install and track your orders (including payment‑card transaction processing, shipping‑arrangement, refund‑and‑return handling, order‑record‑keeping, contacting you regarding orders by phone or email, and providing after‑sales support for purchased goods).
• Enhance your online‑shopping experience, including recognising and greeting you on‑site.
• Send catalogues, informational content, newsletters, promotional materials and other offers on behalf of the Company and its affiliates.
• Deliver custom‑tailored site content, targeted offers, promotions and advertisements on‑site, across third‑party‑websites, inside applications, or via email / SMS provided by the Company or marketing‑partners for products likely to interest you. 
• Improve our websites, products, services, customer support and overall shopping experience.
• Process aggregated, non‑identifiable data for analytics and demographic‑research purposes.
• Protect website‑and‑business‑integrity: safeguard against fraud, handle unauthorised‑transactions, claims and liabilities, manage risk‑exposure and identify potential malicious actors.
• Contact you when required or requested: reply to questions and feedback, deliver customer‑service support.
• Other purposes disclosed at the point‑of‑data‑collection.

Q: With whom does the Company share your information?

A: Personal‑information we collect may be shared as follows:

Company affiliates: We may share gathered data with our affiliated companies and any future additions to our corporate‑group.

Co‑marketing partners: Third‑party providers are clearly identified. If you opt‑in to products or services offered within our Services, your data may be supplied both to us and the third‑party; alternatively we may pass your data directly to that partner so they can fulfil their offering to you.

Other selected third‑parties: We may share your data with carefully‑chosen partners, affiliates and third‑parties whose offers we believe may interest you.

Legal disclosure & security purposes: We may transfer and disclose your information to satisfy legal‑obligations; supply information to governmental authorities in accordance with applicable law when acting in good‑faith belief that disclosure is legally required. We also reserve the right to share information with legal‑authorities and other organisations for fraud‑protection, credit‑risk‑reduction, vulnerability‑identification, enforcement of Terms‑of‑Service and other policies, and protection of rights, property and safety for third‑parties, the Services, our Company and the general public.

Business‑sale scenarios: In ordinary‑course‑of‑business we may buy or sell company‑assets. If another organisation acquires all or part of our Company or our corporate‑group, your collected personal‑data may transfer to that organisation. Should bankruptcy‑or‑reorganisation‑proceedings commence involving our business, customer‑information may be treated as a company‑asset and sold or assigned to third‑parties. In the event of transfer‑of‑ownership, we will make reasonable efforts to require the receiving‑party to treat your personally‑identifiable‑information in accordance with this privacy‑policy.

Service‑providers: We engage third‑party‑service‑providers to perform tasks on our behalf; they receive data only insofar as necessary to complete their assigned duties.

Aggregated / anonymised non‑personal‑data: Non‑identifiable aggregated‑anonymised information may be shared or sold to our affiliates, agents, service‑providers, business‑partners for marketing, analytics and other lawful purposes. This data cannot be used to identify individual persons.

SMS‑marketing & notifications (where applicable): By entering your phone‑number at checkout and completing a purchase, subscribing via our forms or keyword‑trigger, you opt‑in to SMS‑marketing offers. Text‑message marketing volume will not exceed X messages per month. You may unsubscribe by clicking the opt‑out link inside SMS messages.
Sending automated SMS requires phone‑numbers and recipient‑names to be imported into our systems. This data is stored for campaign‑analytics: delivery‑status, send‑status and conversion‑tracking whether messages lead to completed purchases. If link‑shorteners are used within text‑messages, we log link‑click behaviour for performance‑analytics.
Any additional third‑party‑tools you use (SMSBUMP.com link‑shortener, GA‑tracking etc.) are governed by their own independent‑privacy‑policies which you should review.
After message‑generation, data is passed to our SMS‑carrier purely for delivery, only for active‑marketing‑campaign execution. Recipients wishing to stop receiving messages may reply to our SMS or write to our support‑email to complete unsubscription.

Q: How can I view, update or delete my personal data?

A: If you have placed an order with us, contact customer‑service at the email‑address listed in the “Contact‑Us” section below to access or amend your stored records.
Subject to applicable‑law, you may exercise rights requesting erasure or restriction‑of‑access to your personal‑data. We may retain certain data for legally‑permitted business‑purposes and will explain this to you upon request.

Q: What choices do I have regarding communications from the Company?

A: When you place an order you will automatically receive promotional‑emails and direct‑mail from us. Customers are given the option to “opt‑out” of communications unrelated directly to order‑placement, processing, fulfilment and delivery.
Your options for opting‑out of marketing‑material:

Electronic‑promotional‑offers: You may unsubscribe from marketing‑emails at any time by clicking the “Unsubscribe” link contained within each marketing‑email. If you hold an online‑account you can adjust email‑preferences inside your account‑dashboard on our website.

Direct‑mail‑promotions: To be removed from our physical‑catalogue mailing‑list, email customer‑support to stop receiving printed catalogues.

Other‑contact‑requests: In all cases you can write to our support‑email listed in the “Contact‑Us” section below.

Q: What are California‑resident privacy‑rights?

A: If you are a California‑resident you may request information about our disclosure of your personal‑data to third‑parties or corporate‑affiliates for direct‑marketing‑purposes.
Submit your written‑request by email, subject‑line must state: “Attn: California‑Privacy‑Rights”.
We are not responsible for mis‑addressed, incomplete or incorrectly‑labelled requests. Please allow up to 30 days for processing. One such request may be submitted per calendar‑year.
Unaffiliated‑third‑parties operate independently from our Company. If you want information on their disclosure‑practices or wish to stop receiving their communications you must contact those third‑parties directly.

Q: Children’s‑privacy?

A: Protecting children’s‑privacy is important to us. This website is not intended for users under thirteen years‑of‑age. We do not knowingly collect personal‑information from children under‑thirteen. You must be aged 18 or older to use our Services.
Should we discover that a child under‑thirteen has submitted personally‑identifiable‑information via our website, we will take reasonable steps to remove that data from our records.
Parents should be aware that parental‑control tools exist online to prevent minors from submitting personal‑information or accessing harmful‑content without guardian‑consent.

Q: Security‑information?

A: We implement physical, administrative and technical safeguards to protect visitor‑and‑customer‑data. While we take every practical measure to uphold network‑and‑system‑integrity and security, absolute‑security cannot be guaranteed. When you submit sensitive‑information such as credit‑card‑details via our forms, transmission is encrypted using Secure‑Socket‑Layer (SSL) technology.

Q: Links‑to‑other‑websites?

A: Our site may contain hyperlinks to third‑party‑websites not affiliated with our Company. Those external‑sites may set their own cookies, collect and process your data. Their privacy‑practices can differ substantially from ours. We accept no liability for third‑party‑site‑privacy‑practices and cannot guarantee the safety of personal‑information gathered by external‑operators.

Q: Where and for how long is my‑data stored?

A: Your personal‑data may be stored and processed on servers located in the United States, Canada or Hong Kong and subject to the laws of those jurisdictions. Servers and databases may reside outside your country‑of‑residence where data‑protection rules differ. Your data may be disclosed in response to official‑government‑enquiries or court‑proceedings within the countries we operate. You consent to such cross‑border‑data‑transfers.

We retain collected‑personal‑data only as long as required to fulfil the purposes for which it was gathered, for legitimate‑business‑needs, or as required / permitted by law. When data is no longer needed for stated‑objectives it will be destroyed, erased or rendered anonymised.

Q: International‑users?

A: Our digital‑operations are wholly or partly run from the United States, Canada or Hong Kong. Regardless of your country‑of‑residence, you agree to transfer, process and store your personal‑data within those territories and permit us to use your information in accordance with this privacy‑statement.

Q: How will policy‑updates be communicated?

A: Revisions to this privacy‑policy will be published on this page so you remain informed about our data‑collection,‑usage and‑disclosure‑practices. Continued‑usage of our website after updates constitutes your acceptance of the revised terms.

K: Who do I contact with questions or complaints about this policy?

V: We welcome enquiries and concerns regarding our data‑handling practices.
Reach our customer‑service team by email: support@vapepie‑hu.com.
All unsubscription‑requests should go to support@vapepie‑hu.com.
Privacy‑related‑questions send to support@vapepie‑hu.com.

We are transparent about how we collect and use personal data and welcome your questions and concerns. If you have any concerns or complaints regarding the processing of your personal data, please contact us at support@vapepie‑hu.com. If you believe we have not addressed your concerns, or you otherwise wish to do so, you have the right to lodge a complaint with a supervisory authority in your country of residence and/or in the United States. You may contact the United States Federal Trade Commission regarding your concerns. For further information, please visit: https://www.ftc.gov/faq/consumer‑protection/submit‑consumer‑compaint‑ftc.